Refund policy
At Glow Virelle, we want you to love your purchase. We carefully inspect every order before shipping to ensure you receive high-quality hair products. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
We accept returns under the following conditions:
- Return requests must be submitted within 30 days of receiving your order.
- The item must be unused, unworn, unwashed, and in its original condition.
- Hair wigs must not be cut, dyed, bleached, curled, straightened, installed, or altered in any way.
- All original packaging, tags, accessories, and included items must be returned with the product.
For hygiene and safety reasons, used or altered hair products cannot be accepted for return.
Non-Returnable Items
The following items are not eligible for return:
- Wigs that have been worn, installed, washed, styled, or modified.
- Products without original packaging.
- Items damaged due to improper handling or care after delivery.
- Clearance, final sale, or promotional items (unless received damaged or defective).
Return Process
To request a return, please contact our customer support team:
Email: support@glowvirelle.shop
Phone: +17402885193
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos showing the condition of the product (if applicable)
Our team will review your request and provide return instructions if your return is approved.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service when returning your order.
- Glow Virelle is not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
- Original shipping charges are non-refundable unless the item was incorrect, damaged, or defective.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos or videos of the issue. We will review your request and provide a suitable resolution, which may include a replacement or refund.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Glow Virelle
Website: glowvirelle.shop
Phone: +17402885193
Email: support@glowvirelle.shop