Shipping policy

At Glow Virelle, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders placed through glowvirelle.shop.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During high-demand periods, promotions, or holidays, processing times may take longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Time

Delivery times may vary depending on your location and shipping carrier. Estimated delivery times are:

  • Standard Shipping: 5–10 business days after processing
  • Express Shipping: 3–7 business days after processing (if available)

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, carrier delays, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Shipping method selected
  • Order size and weight

Any applicable shipping charges will be displayed before completing your purchase.

Order Tracking

Once your order ships, you will receive tracking details through the email address provided during checkout.

Please allow up to 48 hours for tracking information to update after shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please verify your:

  • Full name
  • Shipping address
  • Apartment/unit number (if applicable)
  • Phone number
  • Email address

Glow Virelle is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete address information.

Lost, Delayed, or Damaged Packages

Once an order has been shipped and transferred to the shipping carrier, delivery responsibility is shared with the carrier.

If your package is delayed, lost, or marked as delivered but not received:

  • Please check with neighbors, your building management, or the shipping carrier first.
  • Contact us if you need assistance, and we will help you review available options.

For damaged packages, please contact us within 7 days of delivery and provide photos of the package and product so we can assist you.

International Shipping

International orders may be subject to customs fees, duties, taxes, or import charges. These fees are the responsibility of the customer and are determined by the destination country.

Customs delays are outside of Glow Virelle’s control.

Order Changes and Cancellations

If you need to update your shipping address or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, changes cannot be guaranteed.

Contact Us

If you have questions about shipping, please contact us:

Glow Virelle
Website: glowvirelle.shop
Phone: +17402885193
Email: support@glowvirelle.shop